Refund Policy

Who handles payments and refunds

All purchases are processed by Lemon Squeezy, our reseller and Merchant of Record. Refunds are issued through Lemon Squeezy and can take up to 10 days to appear on your statement, depending on your bank. Your purchase is also subject to the Lemon Squeezy Buyer Terms.

Morphix Motion subscriptions (Pro and Studio)

• Free plan. The Free plan costs nothing, so there is nothing to refund.
• Free trial. New Pro and Studio subscriptions start with a free trial. If you cancel before the trial ends, you are not charged.
• 30-day money-back guarantee. If you are not satisfied, you can request a full refund within 30 days of your first subscription payment (monthly or yearly).
• Renewals. The guarantee covers the first payment of a subscription. Later renewal payments are not covered — cancel before the renewal date if you don't want to continue. If you believe a renewal was charged by mistake, contact us and we will look into it.

One-time digital products (Morphix Labs store)

Digital files are delivered instantly and cannot be returned, so one-time purchases are refunded only if the file is broken or doesn't work as described — for example, the download is corrupted, it doesn't open or install in the software versions listed in the product's requirements, or a feature described on the product page doesn't work.

Contact us first: we may offer a fixed or replacement file. If the problem can't be fixed, you get a full refund.

Not covered: changing your mind after downloading, buying by mistake, or using the product with software or versions not listed in its requirements. Free products have nothing to refund.

Customers in the EU and UK

Consumers in the EU and UK normally have a 14-day right to withdraw from an online purchase. Under the Lemon Squeezy Buyer Terms, when you order digital content that is made available immediately, you consent to immediate delivery and lose the right of withdrawal once the download or transmission has begun.

Nothing in this policy limits rights you have under mandatory consumer law, for example when a product is faulty or not as described.

How to request a refund

• Write to us from the Help section of your dashboard, or email labsmorphix@gmail.com from the email address you purchased with.
• Include your order number (from the Lemon Squeezy receipt email) or your licence key.
• For a store product, tell us what doesn't work — a screenshot or error message helps us fix it quickly.

After a refund

When a full refund is issued, the licence for that purchase is deactivated automatically: the Morphix Motion panel stops accepting the key and a notice appears in your dashboard. A related subscription is cancelled, so you won't be charged again. A partial refund does not deactivate the licence.

For a refunded store product, your right to use the refunded files ends. Projects you created before the refund remain yours.

Refunds by Lemon Squeezy and chargebacks

As Merchant of Record, Lemon Squeezy may also issue a refund at its own discretion (for example, to prevent a chargeback) and may decline a request in cases of fraud or refund abuse. If you have a problem with a payment, please contact us before opening a dispute with your bank — it is usually the fastest way to solve it.

Cancelling

You can cancel at any time from "Manage subscription" in your dashboard. Cancelling stops future renewals; you keep access until the end of the paid period. Cancelling alone does not trigger a refund — request one as described above if you are eligible.