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Help Center

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Installation

How do I install on Windows?

Sign in to your dashboard and click "Download" (active license required). Run Morphix-Motion-Windows-Setup.exe. If Windows shows "Windows protected your PC", click More info → Run anyway (the installer is new and not code-signed yet). Click Yes, wait for the "done" message, then fully quit and reopen After Effects.

How do I install on Mac (or with a .zxp)?

Download the ZXP package from your dashboard. Install the free ZXP Installer (aescripts.com/learn/zxp-installer), open it and drag MorphixMotion.zxp onto its window. If it warns about a self-signed publisher, choose Install / Continue. Then quit After Effects completely (Cmd+Q) and reopen it.

Where is the panel in After Effects?

Top menu: Window → Extensions → Morphix Motion. You can dock it anywhere like any other panel.

Which After Effects versions and platforms are supported?

After Effects 2021 and newer. Windows: all features. Mac: everything except Rough Cut, Podcast and Captions Pro (Windows only).

License & activation

How do I activate?

Open the panel, paste your license key and click Activate. Your key is in your dashboard (Licenses) and in the purchase email.

How many computers can I use?

One license works on 2 computers. To move it to a new computer, remove an old device in Dashboard → Licenses, then activate on the new one.

Device limit reached (2 computers)

You have reached the 2-computer limit. Remove a device you no longer use in Dashboard → Licenses → Devices, then activate again.

"License is not active" error

An ended subscription doesn't lock the panel: it switches to the Free plan, and Pro/Studio features unlock again once you renew via "Manage subscription" in your dashboard. "License is not active" means the key is wrong, was refunded or was blocked — check the key or contact support. If you just paid, wait a minute and try again.

Updates

How do updates work?

When a new version is out, a banner with an "Update" button appears at the top of the panel. Click it — the update takes a few seconds. If an update is interrupted, the panel rolls back to the previous version automatically.

Where can I see what changed?

See the Changelog page. You can also get an email for each release — turn it on or off in Dashboard → Settings.

AI captions

Which languages are supported?

Captions are built for Uzbek and English. ElevenLabs Scribe is tuned for Uzbek; Groq Whisper also offers English, Russian, Turkish and Arabic, or detects the spoken language automatically. Cyrillic speech is written out in Latin script.

What are the limits?

Pro: 30 minutes of transcription per day and 300 minutes per month. Studio: 60 minutes per day and 600 per month. AI text corrections have their own daily and monthly limits, doubled on Studio. During the free trial, transcription is capped at 60 minutes in total. The Free plan has no AI features. Your usage is shown in the dashboard.

Can I transcribe long videos?

Yes. Long audio is automatically split at natural pauses and sent in parts, then joined back with correct timings.

Do I need my own API keys?

No. AI features run through our servers — nothing to configure.

Troubleshooting

The panel doesn't appear in Window → Extensions

Fully quit After Effects (not just the project) and reopen it. If you installed manually on Windows, make sure the Morphix Labs folder sits directly in %APPDATA%\Adobe\CEP\extensions (no extra folder level). The panel is signed, so no debug mode is needed.

Captions Pro says "Server not connected"

Restart After Effects — the caption render server starts together with the panel. If it keeps happening, reinstall with the latest Setup.exe from your dashboard.

"Network error" when transcribing

Check your internet connection. In some networks our server may be blocked — try another network or a VPN.

Billing

How do I cancel or change my plan?

Dashboard → "Manage subscription" opens the Lemon Squeezy customer portal, where you can cancel, switch plans, update your card and download invoices.

Can I get a refund?

Pro and Studio have a 30-day money-back guarantee on the first subscription payment — write to us from Dashboard → Help within 30 days. One-time store products are refunded if the file is broken or doesn't work as described. After a full refund the licence is deactivated automatically. Details: Refund Policy.

Still need help?

Message us from Dashboard → Help — replies arrive in your dashboard and notifications. You can also reach us on Telegram.